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Terms and Conditions

By browsing Hello Nerds, you are admitting to be obligated by its website’s Terms and Conditions, all applicable laws and regulations. If you refuse to accept these terms, you are not authorized to use and access Hello Nerds website.

Please read all the terms and conditions thoroughly before making any purchase of services. We take steps to protect and maintain customer privacy when you browse and purchase service through our website. You should review this agreement on a regular basis to know the changes in Terms and Conditions as it is an agreement between Hello Nerds and you.

All the content available on Hello Nerds including text, logo, buttons, graphics, visuals are property to Hello Nerds and is duly protected by copyright and trademark law. Customers and visitors cannot impose any rights on the website howsoever.

If you do not comply with these Terms and Conditions then you will be denied browsing on the website and purchasing services from it.


Text, logo, graphics and other properties related to this website is solely owned by Hello Nerds. Brand logos used on the website is property of their proprietors referred to display purpose and is secured by laws and regulations of Canada.

User Registration

You have to ensure that the personal information which you are prescribed to specify when you register as a customer is true, precise, and complete in all respects. You shall inform us immediately of any modification to the personal information by contacting us. You agree not to imitate any other person or entity or to use a false name or a name that you are not authorized to use.


You admit comprehensively to compensate, defend, and hold us, our employees, agents, and suppliers harmless right away on demand, from and against all claims, liabilities, damages, losses, costs, and expenses, consisting reasonable legal fees, arising violation of any conditions by you or any other liabilities occurring as your personal use or by any other person accessing the website using your Hello Nerds’ account and/or your personal details.

Our Rights

We have the right to revise or withdraw, temporarily or permanently, this website (or any part thereof) with or without any prior notice and you confirm that we shall not be accountable to you or any third party for any modification to or withdrawal of the website. We make amendments in terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to review regularly and check whether the conditions have been changed. If you do not agree to any amendment to the conditions then you must immediately stop using the website.

Privacy & Security

Usage of Hello Nerds website is inclined to our Privacy Policy. If you have any query related to how we collect and use your personal details, browse our Privacy Policy. If you are a registered user, keep the password confidential for limiting access of your PC. If secrecy of your password is broken in any way, communicate with us immediately without any delay. Hello Nerds has all the rights to make any move, as it is crucial and sensible to maintain the safety of the website.

Order Confirmation

Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to us. If we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the cancelled portion of the order.


We will make the services available to you on a quick tech plan once the payment is complete from your end, along with a confirmation from our payment gateway. The payment will be collected by Hello Nerds, Ontario, Canada. If you take the service for 6 months or a 1-year term, you may get a discount on pricing. You should agree to maintain your service for the subscribed period, if you sign up with us for 6 months or a 1 year plan.

Reasons for End of Term Plan
  • Expiration of the Subscribed Plan
  • Completion of the service before expiration of the relevant term
  • Violation of Terms and Conditions or Policies of our company
  • In the event of force-majeure cases

The process we follow for payment is by our payment gateway. Although it is a secure transaction, we advise you not to disclose or hand over your credit card or details to any of our staff. If you notice any unauthorized transaction or double payment, you are requested to contact us. Once we get the support request, our staff will check the service available for the account, we, therefore, request you to give us time for the staffs to check the status of your account though it usually takes 2 minutes.

Limitations of Liability

Once the final product or service is delivered and approved by the client-end, Hello Nerds is not accountable to pay for any loss, damage or expenses of any nature that was induced by:

  • Any third party
  • Our actions that were expressly or specifically authorized by you, or by your employees or agents
  • Misuse or abuse by anyone other than use
  • Changes or modification of services by anyone other than us
  • Products (including both hardware and software) not licensed or supplied by us that are attached to or used in the project
  • Failure in maintaining the quality of services
  • Modifying the source code done at the client's end
  • Any breach of obligations or responsibilities set out in this Terms of Use
  • Our failure to meet any delivery date, or cancelled, or suspended supply of services
Changes in Terms

We have all the rights to suspend or adjust any part of these Terms of Use in our sole consideration. If we do any modification that affects your usage of Hello Nerds, we will post a notification of the change in the Terms of Use page. We suggest that you return to our Terms of Use regularly and stay up to date about any changes in Terms of Use.

Contact Us

If you have any inquiries regarding our Terms and Conditions or Practices, please get in touch with us.


Hello Nerds
39 Durward Place Unit 2
Waterloo, Ontario
N2L 4E5
Call: (888) 878-0593
Email: support@hellonerds.ca

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