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Privacy Policy

We believe in building customer relationships based upon trust. Therefore, we assure to stay committed to our information-handling practices. Your personal details is precious and we carefully keep it intact with us. At Hello Nerds, your personal details stay secure both online and offline. Please read the privacy policy thoroughly before browsing through our website.

Information collected by Hello Nerds

On your visit to this website, you may be asked personal details such as:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Fax Number
  • Company
  • Interest and preferences
  • Purchase or Transaction information
  • Date of birth

Here is why these personal details are collected by us:

  • Repair & Services request
  •  Internal operations
  •  Installation
  • To send you promotional emails
  •  Shield you against fraudulence
  •  Legal compliance
  •  Billing information
  • Respond to your comments and questions and provide customer service
  •  Improvise our sites, products, and services
  • For other business activities as required or as described elsewhere in this Policy
Personal information provided to third parties

Information received from/about friends or family is safe with us. The information provided by you about others or your details provided by others to us is bound to be stored and used only for the purpose it was meant for.

Information from third parties

Hello Nerds collects user’s information from third party providers to improve database accuracy, understand user behavior, or identify potential customers.

SHARING OF PERSONAL INFORMATION

Hello Nerds does not sell, rent or trade any personal details provided by you to third parties. However, we may share your personal details with suppliers and distributors for their internal administrative purpose and process transactions. This information may be used by companies to offer you products and services related to your interest.

  • Complete customer orders
  • Send promotional emails
  • Schedule and perform installations
  • Service products
  • Fulfil subscription services
  • Process credit card payments
  • Provide chat functions

Third parties as in our business associates are authorized to use your information only to perform services they have been hired for. They must abide by the terms of our Privacy Policy which includes taking reasonable measures to secure your personal information.

Any personally identifiable information submitted by you on a bulletin board, blog, chat room, comment section, or any other public forum on this website can be read, collected, or used by other active users on these forums, and also be used to send you unsolicited messages. We recommend you not to provide your name, e-mail address or any other personal information. If you choose to do so, it shall be at your own risk and you shall be held accountable for such posts and consequences that may arise by posting this information.

CHOICES REGARDING YOUR PERSONAL INFORMATION

Hello Nerds communicates with the customers via multiple channels to keep you updated about promotions, offers, customer experience, new products and services. Once you provide your personal detail, we may contact you directly via e-mail or phone. We may continue to interact through these medium unless you request to stop receiving these messages by opting out. If you no longer wish to receive these feeds, let us know by using any of the following methods appropriate under the circumstances.

Send an e-mail with the concerned request and current contact details to: support@hellonerds.ca
 If you send an e-mail or letter request, please make sure to include your full name, address, phone number and e-mail address as well as the specific concern. This ensures us to correctly identify you on our systems and process your request.

Hello Nerds takes appropriate steps to modify your preferences with respect to the marketing communications. It may take some time to process your request. 

Even after opting out from receiving promotional offers, you may still receive business-related feeds such as appointment confirmation, repair status communication, or other organization-related communication.

UPDATING YOUR PERSONAL INFORMATION

At Hello Nerds, we require your personal information for accuracy. There are several methods you may opt to update your personal information.
To update your name, address, phone number and/or e-mail:
Call: Customer Care
Send a request to: support@hellonerds.ca
If you send an e-mail or letter request, please make sure that you include the current information and the requested changes. We shall respond to your request within 30 days.

SECURITY OF YOUR PERSONAL INFORMATION

Whether you choose to repair or get services, we use reasonable security measures to secure the confidentiality of your personal information under our control and appropriately limit access to it. Hello Nerds does not ensure or warrant the security of any information you transmit to us via e-mail, and if you do so, it is at your own risk.

Please note: Hello Nerds protects your personal details provided during the term period of the business but does not take responsibility of any loss of data on the devices serviced. Kindly back up your data prior to our service for security purpose.

Safe Shopping Policy on Hello Nerds

We take information security measures to secure your transactions with us. At Hello Nerds, we use SSL (Secure Sockets Layer) encryption technology to safeguard your personal and banking details.

COOKIES, CLICKSTREAM TECHNOLOGY, THIRD PARTY AD PROVIDERS AND INTEREST-BASED ADVERTISING COOKIES

Cookie is a text file stored on hard drive containing your web browser data. We utilize cookies to improve your browsing experience. Cookie collects information about your sessions and preferences enabling you to wander on our website without a repetitive introduction. Every browser is unique in its own way, so, stick to the guidelines related to your browser. You may use opt-out tool to avoid being addressed by any Third-Party servers or Hello Nerds advertisement.

Third Party Ad Providers and Interest-Based Advertising

Third Party advertising companies allow us to serve ads whilst you browse Hello Nerds or any other site across internet. Such companies use information anonymously (excluding name, address, e-mail address, or contact no.) about your visit on any website. Your anonymous information might as well be shared by us to these companies in an aggregate form. This serves the purpose promoting goods and services in the form of ads according to your area of interest.

CHANGES TO PRIVACY POLICY

Hello Nerds may choose to do any modification, amendment or change in our ‘Privacy Policy’ at any time. You shall be informed about such modifications via email, or a notice on our website will be published. 
You may check the last modified date of ‘Privacy Policy’ on our website. Browsing Hello Nerds after amendments states that you agree with the changes. If you do not agree with amendments, you may request us to remove your personal details from our database.
In case you have any queries or questions related to our Privacy Policy, kindly contact us via mail at info@hellonerds.ca or call us at (833) 543-8112.