COVID-19 (Coronavirus) Updates
We care for our customers and respect their concerns regarding our operational status. Our efforts have always been towards your best service and Hello Nerds is working to fulfill at best your home and office tech needs. You can get assured of your uninterrupted techs and smart devices even after the present crisis.
Our staff has taken extended measures to respond fast to customer queries. We have proactive techs who are adapting their ways to overcome the challenges and provide expert in-home services as well as best in class remote support to keep you relax.
Our commitment is to continue with our services wherever we can, subject to the regulations imposed by local authorities and the permission granted, given that we're following the advised safety precautions.
We've taken into consideration the guidance suggested by CDC and WHO and each of our staff is exercising the best health and hygiene practices regularly at our office and while serving customers in-home.
We also request customers to act responsibly just to ensure everyone's wellbeing:
Please avoid scheduling in-home services if you show symptoms of any of the higher risk categories as suggested by the CDC (e.g., adults over 65).
Here is the complete information:
If a service can be possibly performed remotely (i.e., a computer tune-up and others), we request that you use our remote services instead of asking in-home visits (which will ultimately save you money).
If you have requested in-home service:
In case you feel unwell, please contact us to cancel your service. We will not charge any cancellation fees given your illness.
Please be ready for the tech to execute the work as efficiently and fast as possible (e.g., keep passwords remembered, disinfect the work area, and any other items the Tech may come into contact with, be at home on scheduled time, etc.).
Please avoid physical greetings such as handshakes.
Please Ensure Personal Distance. As recommended, keep six (6) feet away from others to mitigate the chance of spreading germs.
Once the service is done - Use an alcohol-based hand sanitizer having at least 60% alcohol to disinfect your hands.
Please refer to this page for regular updates from us. We acknowledge the opportunity of serving you and expect that this situation gets better soon.